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WhatsApp that confirms, reminds and updates while you pack.
We set up WhatsApp flows that run on your store orders: order and address confirmation, timed COD reminders, shipment updates with tracking buttons and an AI agent that answers routine questions.
At a glance
- Works with WooCommerce and Shopify
- Channel Official WhatsApp Business Platform
- Messages Meta-approved templates
- Support AI agent with human handover
- Plan Setup + monthly
Unconfirmed COD orders cost you parcels and time.
Many Indian D2C orders are cash on delivery, and a wrong address or an unconfirmed order often ends in a returned parcel. Calling every customer does not scale. Automated WhatsApp messages confirm orders and addresses before you pack, update customers as parcels move, and leave your team to handle only the conversations that need a person.
Everything included in the build.
Order confirmation
A message with Confirm and Cancel buttons as soon as an order is placed, with the order updated from the reply.
Address confirmation
The full delivery address sent for the customer to confirm or correct before dispatch.
Timed reminders
Reminders at set intervals for orders that are not yet confirmed, which stop automatically once the customer replies or the order ships.
Shipment updates
Packed, shipped and out-for-delivery messages with Track Shipment and Unboxing Guide buttons.
Order rules
Business rules such as blocking cancellation once an order is confirmed or a shipment is booked.
AI support agent
An AI agent that answers questions from your store data, looks up orders and hands over to your team when needed.
From first call to live.
Walkthrough
We map your order statuses, COD rules and the messages your team sends today.
Templates
We write the message templates and get them approved by Meta through your WhatsApp provider.
Connect and test
We connect the flows to your store and test them with sample orders before going live.
Run and improve
We monitor delivery and replies, and adjust timings and wording on the monthly plan.
A good fit if you are
- Stores with a high share of cash-on-delivery orders
- Teams spending hours calling customers to confirm orders
- Brands that want fewer returned parcels and support calls
- Stores that want customers updated automatically as parcels move
These flows run on our own store today: confirmation and address templates, timed reminders that stop when a parcel ships, shipment updates with tracking buttons and an AI agent kept as a fallback behind the main flows.
See the case study →Do I need the WhatsApp Business API?
Yes. Automated order messages need the official WhatsApp Business Platform, which you access through an approved provider. We help you choose a provider, set up your business number and get your message templates approved.
Are WhatsApp message charges included?
WhatsApp charges for business messages are set by Meta and billed by your provider. They are separate from our setup and monthly fees, and we keep message volumes sensible.
Does it work with Shopify as well as WooCommerce?
Yes. The flows are triggered by order and shipment events, so they work with WooCommerce and Shopify stores.
Will customers get too many messages?
No. Reminders follow a fixed schedule and stop as soon as the customer replies or the order ships, and every message is tied to an action on their own order.
Can customers still talk to a person?
Yes. Any message that is not handled by a flow can be answered by the AI agent or passed to your team in a shared inbox.